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VoiceGuard™ and VoiceShield™
Classifications Explained

Understanding Risk Levels and Blocking Recommendations

Learn about the different classification types used by VoiceGuard™ and VoiceShield™ to categorize and manage call traffic based on risk assessment and regulatory compliance.

Classification Categories

Our systems use five distinct classification categories to assess and manage call traffic risk levels.

Spam

Very Low Risk - Generally Safe to Leave Unblocked
⚠️

Spam calls encompass marketing, unsolicited, or debt collection calls that lack clear evidence of being illegal or legal. These campaigns generally pose minimal risk to your network and are typically safe to leave unblocked.

Note: Blocking spam at the carrier level may be considered for highly sensitive carriers, but this is not advised as a standard practice due to the risk of inadvertently blocking legitimate traffic.

Scam

High Risk - Recommended to Block
❌

Scam campaigns are well-documented fraudulent activities within the telecommunications industry, including Amazon order scams, Visa/MasterCard impersonation scams, and similar deceptive schemes.

Recommendation: FraudCentral strongly recommends enabling blocking for all identified scam campaigns to protect your network and customers from financial and reputational harm.

Traceback

High Risk - Recommended to Block
📋

Traceback campaigns are flagged by the Industry Traceback Group (ITG) and are actively associated with traceback investigations. Although some campaigns may appear benign, their involvement in tracebacks signals potential risk.

Recommendation: FraudCentral recommends enabling blocking for all traceback campaigns to prevent fraudulent activities and support industry compliance.

FCC Target

High Risk - Recommended to Block
⚖️

The Federal Communications Commission (FCC) periodically identifies campaigns for targeted enforcement, such as those related to student loan scams or auto warranty fraud.

Recommendation: To block these high-priority threats, FraudCentral recommends enabling blocking for the FCC Target category.

CLEC Complaints

High Risk - Recommended to Block
📞

CLEC Complaints campaigns are associated with grievances reported by Competitive Local Exchange Carriers (CLECs), often due to issues like Telephony Denial of Service (TDoS) attacks or other disruptive activities.

Recommendation: FraudCentral recommends enabling blocking for CLEC Complaints to mitigate these risks, even if some campaigns may seem harmless.

Risk Level Summary

Quick reference guide for classification risk levels and recommendations

Low Risk

Spam

Generally safe to leave unblocked

Consider for sensitive carriers only
High Risk

Scam • Traceback • FCC Target • CLEC Complaints

Strongly recommended to block

Enable blocking for network protection

Need Help Configuring Your Classifications?

Our team can help you optimize your VoiceGuard™ and VoiceShield™ settings for maximum protection while maintaining legitimate call flow.

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